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Refund seven25

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Yesterday i made a big mistake and i bought wrong travel card. I didnt realise this seven25 card is from 7pm and that means its not usable for me, i need the GA travelcard but i cant refund this card which is for whole year ( 390 CHF ) because its already activated. May i ask you how to get this refund or i dont even need refund you can just switch this seven25 card to GA travelcard.... 

There is an order number: 879795476


Hello @Jakub 

Thank you for your message.

I see in your order that you already ask for assistance at the ticket counter.

I wish you a nice day.

Best regards