Refund Help

[Seungpyo]

Hello. I made a reservation Day saver Pass for two guests. May 30 : 61Fr, 61Fr June 4: 70Fr, 70Fr The total number of tickets is 4, but in this case, do I have to pay the price of 40Fr to get a refund? I'd appreciate your help.

[GiuseppeL]

Why do we require a deductible? Refunds are not free, after all, they always involve costs for returns and post-processing. For this reason, we do not reimburse any excess. The fee of 10 francs covers our workload.

More information about your refund is available here.

Kind regards GiuseppeL