Payment error: DTR 1200

[HJ1]

Hello

I want to book ticket from Basel SBB to interaken ost.

But After entering the card number, I just see the message Authorization error and Error code DTR 1200

I don't know why..so I need your help desperately.

Thank you for all your help.

I look forward to hearing from you again soon 

[EllenvS · Accepted solution]

Hi @HJ1 

We also have an English SBB community. Please, always post your questions considering the correct community language, so that other users can also benefit from the discussions on the different topics. Thank you.

For data protection reasons, we actually have no way of knowing why you cannot pay with your card on our website. As this is not a major problem and other customers have not reported the same problem, please contact your credit card administrator or bank for further clarification.

I advise you to choose another valid payment method to complete your booking with us.

Have a great day. EllenvS.

[Ein_Albaner]

Hello @HJ1 

Please call this phone number 0848 44 66 88 they will give you some information regardi g this error code and what you can doing for paying this ticket.

Kind regards