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Money deducted but no tickets

Neuer Autor


I tried buying tickets for 3 persons from Lugano to Venice and when I made the payment the money was deducted from my visa debit card and the ticket generation failed. 

What should I do for refund of this failed transaction?

I went ahead and booked again as I needed to reserve the tickets and it was successful 2nd time..

Thanks in advance



Hello @vinodrao21 

As long as you have not received an order confirmation by e-mail, you can assume that the tickets have not been issued and your means of payment will not be debited. The displayed amount will be automatically released.

In order to be sure that there is actually no order, please contact our Contact Center by phone at the number 0848 44 66 88 (CHF0.08/Min.) or +41 51 225 78 00 from abroad. 

I wish you an excellent day.

Regards RahelW.