I paid but I didn't get my online ticket

[chun0426]

I reserved a ticket Interlaken OST-Basel SBB 9:08->11:44    08.Sep.2018  without log in and already paid by credit card.

I got a message from card company that  it approved the fee.

But I didn't get e-mail contain the ticket.

Here are some information that I wrote when buy ticket.

Name of passenger1:  [personal data removed]

Birth of day :[personal data removed]

card information: [personal data removed]

PLEASE SEND E-TICKET TO MY E-MAIL.

MY E-MAIL ADRESS :    [personal data removed]

[FatimaH]

Hello @chun0426

Thank you for your query.

You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your credit card was not charged. We recommend the following possibilities:

- place a new booking online using a different PC/web browser

- place a new booking online using another credit card

- for journeys within Switzerland: purchase the ticket using our app SBB Mobile for your smartphone (www.sbb.ch/en/mobile)

- place the booking by phone through the Rail Service under the following telephone number: +41 (0)848 44 66 88 (CHF 0.08 per minute)

- purchase the tickets at a SBB railway station in Switzerland

For more information on your credit card business, please contact your card provider.

I wish you a nice day.

Greetings,
FatimaH

[Anonymous]

Hello @chun0426

Have you checked your Spam-Folder?

Please contact ticketshop@sbb.ch for any support on this case.

Regards