I have returned a Swiss travel pass however did not get return of my money

[biplabphy]

dear sir 

 I have returned a SBB Swiss travel pass on 30.05.2023 and suppose to get a return of 305 CHF. Its more than 10 days however i did not get the return in my card. Its a station purchased ticket and returned on the station itself. 

Please look into the issue to solve it urgently.  

DETAIL  LUZERN/050005/0011

Regards

 Dr Biplab Sarkar  

 Kolkata, India 

 please 

[biplabphy]

@uebe and @Chiara_S  Thanx for the advice, today it's completing 14 days. I will wait for another day and then call. People from all over the world is traveling to Switzerland, therefore the system should not be this inefficient. I'm a bit surprised by the slow connection between SBB and the Bank.  

[Chiara_S]

Hello @biplabphy 

Sometimes it can take up to 15 days before the money is returned to your payment method. If you have received confirmation of your refund at the station, I recommend that you wait a few days and contact your bank.

Of course, you can always call the number suggested by @uebe for more information. If you call from abroad, you can use the following number:  +41 51 225 78 00.

Regards,
Chiara_S

[biplabphy]

Dear Chiara_s

 I tried to call the number +41 51 225 78 00. For 7 min a recorded voice is speaking something in German, I did not understand anything. Very Upsating service. 

[uebe]

Hi @biplabphy 

I encourage you to contact the SBB Contact: Center Tel. +41 848 44 66 88 (CHF 0.08/min.) (available 24/7, sometimes you may be required to wait)

They can help you better than here in the SBB Community.

LG, uebe