Betreff: Europareisen Gutschein

[Andreea]

Hi!
I wanted to use my Gutschein, but I have read that many had to pay additional 10.- at the counter (so 20.- for the roundtrip). 

I don't understand why I can't use my coupon online. 
I also read that someone had received a 20.- coupon after complaining. That is not fair if someone receive it and someone not. We are paying for the same service. 

[SarahI]

Hello @Andreea,

SBB has decided to abolish the CHF 10.00 fee for international tickets since the 13. of September 2018.

Greetings,
SarahI

[Ex-Bähnler]

Danke @SarahI

Diese information hatte ich im Kopf, konnte sie auf den offiziellen SBB-Seiten leider nicht finden. Steht das irgendwo? 

Gruss, Reto

[SarahI]

Hallo @Ex-Bähnler

Hier die Medienmitteilung dazu: https://company.sbb.ch/de/medien/medienstelle/medienmitteilungen/detail.html/partnervertrieb/2018/09....

Gruss,
SarahI

[Ex-Bähnler]

Hello @Andreea 

Do you have a "SBB Gift Card" or a "E-Voucher"? 

Regards, Reto

[Andreea]

I have just a paper gutschein.

It is a gutschein that every person who has a GA has received.

Regards, Andreea