Change of Reservation Due to the French Strike

[KIMNAMSU]

Thank you for your efforts.
My family plans to move from Paris to Basel on January 15 and then back to Interlaken.
However, if the strike continues in France, it is expected that our family will not be able to use the SBB reserved.
Can we request SBB to change the time for the same route?
For your information, our family has a reservation for a super-save ticket for the train leaving Basel at 13:58.
I ask for your help in an unavoidable situation.

[FatimaH]

Hello @KIMNAMSU 

Thank you for your query.

Refunds can be requested using the following form: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html

I wish you a happy new year!

Kind regards,
FatimaH