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Can I use an old Swisspass to my new account?

Klara
Neuer Autor

Due to a planned trip by train in Switzerland this autumn, I´m in need of a half fare ticket, my idea was to arrange everything before leaving for Switzerland.

I have an old Swisspass from 4(?) years ago, which was connected with an account on SBB. Since then I haven't needed to use my account and because of time things have changed. At the time I had an email address that is no longer in use, because of that i have now created a new account on SBB. Unfortunately, it seems like I am unable to link my old Swisspass with my new account on the website. Is there any solution to my dilemma, or do I have to order a new Swisspass before I can buy a half fare ticket? 

1 ANTWORT
RahelW
Moderator

Hello @Klara 

Please call our Contact Center in order to check whether your SwissPass card is still valid and your account is still active or not. 

The number is 0848 44 66 88 (CHF0.08/Min.) or +41 51 225 78 00 from abroad. 

I wish you a wonderful time in Switzerland. 

Regards RahelW