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Bug - Snow and Rail sets wrong date for outward ticket

Neuer Autor
0 Likes

Snow and Rail sets wrong date after changing it in calendar for the return journey.

Process

  • Snow and Rail - Davos
  • Choose One Day Ski Pass 
  • Outward Date (29.02.2020) departing from Zürich to Davos Platz
  • Travel Options
    • Return Date (Default is same day)
      • Choose next day 1.03.2020
    • Travel Options for return journy
      • Point-to-point Ticket

Result

  1. Bought Ski Ticket was correct
  2. Bought Outward SBB Ticket was correct
  3. Bought Departing SBB Ticket was NOT correct
    1. The Date was not set correctly and shown was 29.02.2020 - 1.03.2020 05:00 (AM)
    2. In the Summary on the right site of the webpage it was shown correctly
    3. A colleague of mine bought the tickets separately and had the same problem
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Moderator
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Hello @cloud 

Thank you for your query.

In this case, please contact our specialists directly on +41 (0) 848 44 66 88 (CHF 0.08/min) or by e-mail to ticketshop@sbb.ch.

I wish you a nice day.

Kind regards, 

AferditaS

Highlighted

Neuer Autor

I do not need a new ticket... 

I just want the bug to be fixed. 

Highlighted

Moderator
0 Likes

Hello @cloud 

Thank you for your answer.

To fix the bug, please send a screenshot and the order number of the ticket to our online support team (ticketshop@sbb.ch). After receiving all the information they have the possibility to fix the problem.

Have a nice day.

Greetings, SandrineB