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[Sunyou]

I'm going to cry because I didn't get a refund. Can you help me?

I made the payment, but the credit card company didn't contact me last time, but I put a refund request in a refund, but there was an account in a mistake, because I thought the payment was not made because the credit card company didn't pay. Help me out.

141581801 

This is the reservation number.

[RahelW]

Hello @Sunyou 

Please call our Contact Center 0848 44 66 88 or +41 51 225 78 00 from abroad to find out whether your refund request has already been processed or how we can help you otherwise.

I wish you an excellent day.

Kind regards, RahelW

[RolandP]

Hello @Sunyou 

I am sorry, I have a hard time to understand your problem. Can you explain it again?

Regards,
Roland