I bought tickets for the wrong date and tried to refund them within 30 minutes, with no luck

[KimG]

Hello SBB,

I just bought two tickets for November 3. I meant to buy them for November 1. I tried several times to get a refund within 30 minutes, but I kept getting a message that said "Only tickets costing more than CHF 10 will be refunded...." My tickets cost CHF 52 each, including the Saver Day Pass. 

I bought the tickets before I signed up to be a member of SBB. 

Please help me get a refund! 

Thank you!

Kimberley Guptill

[RolandP]

Hello @KimG 

Please fill in the refund inquiry form: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refund-form.html

Unfortunately, we cannot resolve your issue here.

Best regards,
Roland