This is where customers help other customers. Find useful information in existing discussions or ask your questions.
Hello and welcome to the SBB Community. What would you like to do?
I grew up in Ticino but have always had a strong connection to the German-speaking part of Switzerland. Even as a student, the railways were a constant presence in my life. Contact with customers has always been particularly important for me and played a central role in my work as a Project Manager and Sales & Account Manager. In my current role as a Customer Success Manager, I am responsible for the interface between SBB and our customers. My role is to ensure that customers can get as much benefit as possible from the products and services that we offer.
More information
Having grown up in the heart of Valais, train travel has been a part of my life from an early age. As a student too, and right up to today, the trains have been reliable companions that have helped me to discover the diversity of Switzerland. Since joining SBB, I have been able to add value for customers in many different ways. Recently, I have fully focused my efforts on the SBB Community, where the aim is to provide customers with a digital contact point for their questions and concerns related to rail travel.
More information
I have been bitten incurably by the railway bug. As a young boy, first I ran away from the puffing steam locomotives and later I ran after them. My journey began about 25 years ago: I sold tickets at the first station, then I was a customer adviser, after that I looked after the sbb.ch website for a decade, and in 2012 I set the course for social media. Next stop, SBB Community! :)
More information
Customer Success Manager SBB Mobile. Ich antworte, wenn ressourcentechnisch mögilch, zeitnah bei allen Themen zu unseren Apps SBB Preview und SBB Mobile. In meiner Funktion fungiere ich als Schnittstelle zwischen den Endkund:innen von SBB Mobile, den Supportstellen der SBB und unserem Entwicklerteam.
More information
