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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Welcome to the SBB Community

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

New in the SBB Community? Here is how it works.

Current posts

Questions and answers Travelcards and tickets
Visit Milan with the Swiss Travel Pass

Hi,I have a Swiss travel pass and planning to travel from Luzern to Milan and th...

Richard2 3 hours ago
2
Questions and answers Travelcards and tickets
Swiss tickets

Hello, I wanted to ask which swiss tickets should i purchase if i will travel fr...

kim_my yesterday
2
Questions and answers Travelcards and tickets
Help

Hello I need help. I have purchased a SBB monthly season ticket yverdon to Lausa...

RolandP yesterday
1
Questions and answers SBB Mobile
3DSecure verification

Dear Sir,When I tried to add my credit card to payment method, it says "Your pay...

RahelW yesterday
1
Questions and answers Travelcards and tickets
Switzerland to Italy Ticket Offers

Hello! I am travelling from Thun to Florence and want to buy my tickets. What I ...

VlaznimA Tuesday
1
Questions and answers Travelcards and tickets
GA travelcard

Hi all, i usually paid my GA travelcard on monthly basis and its due on 31st Jan...

RolandP Wednesday
2
Questions and answers Travelcards and tickets
Saver Day Pass Querstions

Hi,I have two questions:1.) When I buy the swiss saver day pass, do I pick the t...

RolandP Sunday
1
Questions and answers Travelcards and tickets
Bernina Express Tirano to Chur

We are a family of 4 (2 adults and 2 children who will be ages 8 and 12 when we ...

Dhb123 Wednesday
8
Questions and answers Travelcards and tickets
Half Fare - Swiss Pass

Greetings Everyone I'm trying to buy a Half Fare Travelcard. I just created an S...

RolandP Sunday
4
Questions and answers Travelcards and tickets
Ticket from Zurich-Zermatt

Hello,Can you please advise me about the tickets from Zurich to Zermatt.I looked...

radionovvskaya yesterday
7

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Switzerland

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