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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You can discover and actively shape the digital services of SBB here.


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You will find tips and tricks about train travel here.


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You will see the latest posts from all areas of the Community here.


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Welcome to the SBB Community

New in the SBB Community? Here is how it works.

Which area is of interest to you?

  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

  • Preview Communities

    Become a tester for the latest SBB products.

Current posts

Questions and answers Travelcards and tickets
24 hour ticket and delayed train

I often buy a 24 hour train ticket (4 zones in Zürich). If I wait for a train th...

VeroniqueE yesterday
1
Questions and answers Travelcards and tickets
Refund Inquiry

Hello, Can you please let me know if you refund tickets for trains that were can...

VeroniqueE yesterday
1
Questions and answers SBB Mobile
Parking places in stations

Is it legal to sell parking spaces for park and ride when there are never free s...

GiorgiaB Friday
1
Questions and answers SBB Mobile
It does’t appear my ticket on app

I bought interlaken west- venezia 25.1.2020 but it doest appear on sbbappthe tic...

GiorgiaB Friday
1
Questions and answers SBB Mobile
EasyRide: Error -90

Platform: Android 10 on Oneplus 6T. Cannot start EasyRide. Location Permission i...

GiorgiaB Friday
1
Questions and answers SBB Mobile
How can I see my Leman Express travel card in the SBB app?

I have purchased a Leman Express Travel card via SwissPass. How can I see this c...

SandraI Thursday
1
Questions and answers Travelcards and tickets
Snow and Rail February

Hi guys,I'm planning on using Snow and Rail to travel to/from Davos in February....

PaulO'Connor Wednesday
0
Questions and answers Travelcards and tickets
I want to refund and change my ticket. please!

I booked the Venezia Mestre train from Interlaken West.But I want to change from...

GiorgiaB Friday
3
Questions and answers Travelcards and tickets
Saver Day Pass on Glacier Express

Hi, I will travel to Swiss next month I can user Saver Day Pass on Glacier Expre...

GiorgiaB Wednesday
1
Questions and answers Travelcards and tickets
Refund/change date?

I purchased 4 Supersaver Tickets for the wrong date. I filled in the refund form...

amberjune8 Tuesday
2

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SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

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