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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You can discover and actively shape the digital services of SBB here.


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You will find tips and tricks about train travel here.


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You will see the latest posts from all areas of the Community here.


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Welcome to the SBB Community

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

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    Become a tester for the latest SBB products.

Current posts

24 hour ticket and delayed train

I often buy a 24 hour train ticket (4 zones in Zürich). If I wait for a train th...

Refund Inquiry

Hello, Can you please let me know if you refund tickets for trains that were can...

Parking places in stations

Is it legal to sell parking spaces for park and ride when there are never free s...

It does’t appear my ticket on app

I bought interlaken west- venezia 25.1.2020 but it doest appear on sbbappthe tic...

EasyRide: Error -90

Platform: Android 10 on Oneplus 6T. Cannot start EasyRide. Location Permission i...

How can I see my Leman Express travel card in the SBB app?

I have purchased a Leman Express Travel card via SwissPass. How can I see this c...

Snow and Rail February

Hi guys,I'm planning on using Snow and Rail to travel to/from Davos in February....

I want to refund and change my ticket. please!

I booked the Venezia Mestre train from Interlaken West.But I want to change from...

Saver Day Pass on Glacier Express

Hi, I will travel to Swiss next month I can user Saver Day Pass on Glacier Expre...

Refund/change date?

I purchased 4 Supersaver Tickets for the wrong date. I filled in the refund form...

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