Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

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Step 3

You will find tips and tricks about train travel here.

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Step 4

You will see the latest posts from all areas of the Community here.

Back End tour

Welcome to the SBB Community

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

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    You will find tips and tricks about train travel here.

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    Become a tester for the latest SBB products.

Current posts

Wrong Date Of Birth on tickets

Hi, I m Sher Lyn, i have purchased 2 tickets for Swiss Pass from Klook. The Date...

Wrong address in the Swiss pass

Hi,I bought a Swiss pass yesterday but only after coming home I realized the add...

Can I board with this ticket?

I bought "passepartout individual ticket(3 zones via direct valid 2 hours)" to g...

Able to travel if wrong date of birth on ticket?

Hi, i have booked 2 tickets for Swiss Pass from Klook. The Date of birth wrong k...

Booked wrong ticket, how can I cancel it?

I made a mistake and booked a ticket that reversed my journey.. how do I cancel ...

Cannot purchase ticket Error ZVS.REISE.4406

Hello,I have been using the SBB app for years to purchase tickets and it has alw...

Half fare card

Hi,i paid for a half fare card at the train station and received a text link to ...

Booking failed money deduced

Hi ,i had booked a 8 day swiss pass valid from 25.08.2019. After filling the for...

Half fare card for youth

How can I buy "half fare card for youth" 100 CHF?I try many times, It always app...

Tickets disappear

Hi~Why can not I find my tickets on my SBB APP?I bought 3 tickets and I get an e...

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