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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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Step 2

You will find tips and tricks about train travel here.


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You will see the latest posts from all areas of the Community here.


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Welcome to the SBB Community

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

New in the SBB Community? Here is how it works.

Current posts

Can't check out

The app continues to be checked in even though I wanted to check out. It claims ...

Tickets from Chamonix to Interlake

I am trying to purchase a ticket from Chamonix to Interlaken. SBB.ch shows avail...

Digital invoice for a physically bought ticket

I bought a ticket on a ticket machine, but would like to have an online invoice....

How the Swiss Travel Pass Flex works

Dear Sir or Madam,This is Changmin Lee. I bought Swiss Travel Pass Flex Promo.I ...

Can't add Reka as a payment method

Hi,I tried to add my new Reca card as a payment method in the mobile app and in ...

Is my half fare card valid from the day of purchase?

I have a swiss pass card. My half-fare card has expired. I would like to renew i...

Validity range of Leisure Travelcard

I know that it's valid for a year. But for the sake of having a peaceful mind, I...

Update on my lost item - K2021/065863, dated 07/07/2021

Hello , I lost my medical instrument (CPAP machine , which supplies oxygen durin...

How the Swiss Travel Pass Flex works

Hello,I would like to find out how exactly Flex option works. If I buy 4-day STS...

Point to Point Travel Card

Hi, I will be traveling back and forth from Zurich to Luzern for the next month ...

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