Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

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Step 3

You will find tips and tricks about train travel here.

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Step 4

You will see the latest posts from all areas of the Community here.

Back End tour

Welcome to the SBB Community

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

  • Preview Communities

    Become a tester for the latest SBB products.

Current posts

Change plat time

How much time will cost walking fro Pl.31 to Pl.9 at Basel SBB station and how f...

Wrong Date Of Birth on tickets

Hi, I m Sher Lyn, i have purchased 2 tickets for Swiss Pass from Klook. The Date...

Wrong address in the Swiss pass

Hi,I bought a Swiss pass yesterday but only after coming home I realized the add...

Can I board with this ticket?

I bought "passepartout individual ticket(3 zones via direct valid 2 hours)" to g...

Able to travel if wrong date of birth on ticket?

Hi, i have booked 2 tickets for Swiss Pass from Klook. The Date of birth wrong k...

Booked wrong ticket, how can I cancel it?

I made a mistake and booked a ticket that reversed my journey.. how do I cancel ...

Cannot purchase ticket Error ZVS.REISE.4406

Hello,I have been using the SBB app for years to purchase tickets and it has alw...

Half fare card

Hi,i paid for a half fare card at the train station and received a text link to ...

Booking failed money deduced

Hi ,i had booked a 8 day swiss pass valid from 25.08.2019. After filling the for...

Half fare card for youth

How can I buy "half fare card for youth" 100 CHF?I try many times, It always app...

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