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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

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You will see the latest posts from all areas of the Community here.

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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

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Current posts

No bills

Hello! I pay my SBB invoices using the Byjuno monthly payment option. However, I...

Change Swiss Travel Pass from PDF to Apple Wallet

Hello. I purchased my 6 day travel pass on SBB online and when I opened the emai...

Different day return - is this possible?

Hi,I plan to take the train from Basel to Chur on the 14th December, and return ...

Ticket Refund

I bought 2 Three Day Saver Passes/Tickets for my disabled wife and I. On the fir...

Reminder fee cancellation

Hello, I got a debt collection by mistake by SBB, I paid the reminder fee right ...

Abusive / unfair fines

Hi all,The purpose of this message is to raise awareness about SBB’s fining meth...

Ticket purchase is not available .. No offers found

Hello team, I am trying to book tickets from Zurich to Strasbourg via Basel. I p...

Issues with connected journey with 701 bus

Few months ago 701 bus route has changed. Since then I cannot buy connection tic...

Combine GA with Half fare

Hi,Can I combine my current half-fare ticket with the GA to receive a reduction?...

7-25 travel card

I have a 7-25 travel card, the train i want to learn leaves at 18:58, but my tic...

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